Yury Klimenkov

About Yury Klimenkov

I am a Sales Engineer and Customer Success Leader with more than 25 years of experience helping SaaS and enterprise organizations turn complex technology into measurable results. My career began in technical support and escalations, where I led teams, solved mission-critical issues, and built the technical foundation that I now bring into sales engineering, onboarding, and customer success.At AT & T, Safesite, and HipLink, I worked across pre-sales consulting, onboarding frameworks, and customer success programs. I developed onboarding processes that improved retention, created escalation systems that raised CSAT to 90 percent, and partnered with account teams to design solutions that accelerated adoption and growth.My focus today includes:• Enabling go-to-market teams with AI-driven onboarding and automation• Designing scalable customer enablement frameworks• Driving alignment across Sales, Product, and Support to reduce churn and expand accounts• Leveraging technical support and escalation expertise to resolve complex challenges quicklyI am passionate about technical enablement, customer success strategy, and exploring how AI and blockchain innovations can support business growth.Let’s connect if you’re interested in sales engineering, customer success, or technical solutions that help organizations scale.

Experience

1. Sales Engineer

   AT&T

   Oct 2023 — Present · Daly City, CA, US

   Lead technical onboarding, pre-sales demos, and solution design for enterprise SaaS and network solutions• Translate complex product features into clear business outcomes that influence decision-makers and drive adoption• Partner with Sales, Success, and Product teams to design go-to-market strategies and support client growth• Deliver enablement sessions that improve team fluency in AI-powered platforms and customer delivery models• Act as trusted post-sale advisor, ensuring smooth deployments, faster time-to-value, and stronger client retention

Education

• CLC

  Computer Science