Yuri Rivera

IT Infrastructure Specialist @SPS

El Paso, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

IT Infrastructure Specialist @SPS

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El Paso, TX, US

As an IT Infrastructure Specialist in SPS I have the opportunity as part of a great team to design, configure and maintain the IT platforms supporting the Business Process Services solutions for our clients, responsible for ensuring the smooth operation and security of our network platforms across multiple client solutions, troubleshoot IT related issues and provide technical support to the Business Teams as needed. Supporting existing IT infrastructure for Technology Business Services in cloud (AWS) as on-premises, acting as a point of contact (POC) and SME for infrastructure related trouble shooting, participation in infrastructure design for new client projects as needed, working collaboratively with internal client and third-party tech teams to resolve any issues, continuously evaluate current infrastructure and propose improvements as needed.SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.

EDUCATION

N/A

Colorado Technical University

Master's degree, Master of Science in Management in Information Technology

N/A

Universidad Autónoma de Chihuahua

Computer Systems Engineer, Computer Hardware Engineering

SKILLS

Inventory ControlActive DirectoryMicrosoft OfficeErpNetwork AdministrationAvaya Ip TelephonyLaser PrintersSystem AdministrationSqlNetwork Monitoring ToolsSystem MonitoringRemedy Ticketing SystemHp DesktopThermal PrintersLease AdministrationLotus NotesProcess ImprovementServer AdministrationTroubleshootingBackup SolutionsMrpCisco Vpn

ABOUT YURI RIVERA

With a robust background in IT service management and process improvement, my role at SPS leverages my knowledge of cloud administration in AWS and on-prem hybrid architectures to ensure the seamless operation of Business Process Services solutions. At Adient, my leadership facilitated the effective transition of applications and upheld rigorous IT standards, directly contributing to operational excellence.My responsibilities encompass troubleshooting, technical support, and infrastructure design—critical components of our client solutions. We, as a team, thrive on tackling complex IT challenges, enabling digital transformation, and optimizing system performance for clients worldwide, underpinned by a commitment to innovation and a strategic approach to technology integration. Self-motivated entry level currently finishing certification on: DevOps Engineer, automating Infrastructure with IaC (Terraform), CI / CD foundation using Git, Jenkins, Ansible, Terraform, Docker, Kubernetes | Linux | AWS | Azure

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