Yuraj V.
Technical Support Engineer | SUNY Binghamton | Ex Infoscion
- Role
- Technical Support Engineer at Salesforce
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Yuraj V.
With over four years of experience in the tech industry, I specialize in applying my…
Experience
Technical Support Engineer
Dec 2023 — Present · WA, US
Responded to customer requests across various channels including customer portal, email, phone, and chat, ensuring timely and effective resolution of inquiries and issues Utilized advanced troubleshooting tools and techniques (e.g, event logs, performance traces) to address and remediate customer problems Successfully resolved customer service issues, including complex problems, while maintaining a focus on managing customer expectations and delivering high satisfaction levels Acted as a primary advisor for escalated cases, providing in-depth technical assistance and creating knowledge base articles to enhance customer understanding and self-service capabilities Collaborated with development teams to drive resolution of complex technical problems and contributed to process optimization for support engineering delivery
Education
Binghamton University
Master of Science - MS
2021 — 2023
Vidyavardhini's College of Engineering and Technology
Bachelor of Engineering - BE
2014 — 2018
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