Yunior Azcona Ventura
User Support Specialist @Arbor Park School District 145
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WORK HISTORY
User Support Specialist @Arbor Park School District 145
Oak Forest, IL, US
Starting Week of October 20th•Provide customer service and technology support to students, teachers, and staff.•Assist with the installation and support of hardware and software throughout the district.•Utilize Ticket System to enter, monitor, and resolve technology support requests.•Basic understanding of PC/MAC computers, VoIP phones, printers, projectors, smart boards, tablets (iPads, Chromebooks), scanners, and other computer hardware•Knowledge of common software including Microsoft 365, Windows 10, Apple OS.•Configure, deploy, repair, and support Windows/MAC desktop/laptop, Chromebook, and other end-user computer devices, such as iPads or other tablets, printers, MFPs, and other related devices•Maintain hardware/software inventory and overall asset management•Installation, reimaging, configuring, and deploying systems•Research and resolve technical problems for users and following up with solutions•Demonstrate a positive attitude and the ability to establish and maintain effective relationships with students, staff, and peers; skill in oral and written communication; skill and patience in listening.•Ability to work independently to solve problems and create new processes.•Work closely with other team members to share knowledge and resolutions.•Participate in cross training for other technology team members as needed.•Ability to work efficiently under minimal supervision.
EDUCATION
Joliet Junior College
Associate's in Applied Science degree, CyberSecurity
Joliet West High School
High School Diploma, Information Technology
ABOUT YUNIOR AZCONA VENTURA
Just someone interested in learning about computer systems
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