Yung-Jen Juan
Global Product Support Engineer at Applied Materials
- Role
- Global Product Support Engineer at Applied Materials
- Location
- Mountain View, CA, US
- LinkedIn followers
- 500 followers
About Yung-Jen Juan
Senior Technical Support Engineer with experience leading 10+ technical projects and resolving 200+ complex issues across 12 countries in the Semiconductor Industry over the past ten years
Experience
Global Product Support Engineer
Jan 2022 — Present · Santa Clara, CA, US
As a highly skilled and experienced Product Support Engineer with over 10 years of experience in the semiconductors industry, I possess a deep understanding of corrective action implementation, FMECA process, and field issue resolution. Throughout my career, I have demonstrated an exceptional ability to work collaboratively with cross-functional teams to ensure high-quality products and exceptional customer satisfaction. I am a proven leader with excellent communication and analytical skills.1. Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent.2. Contribute to the FMECA process.3. Develop new procedures and Best Known Methods (BKMs) to service new products.4. Participate in Engineering Design Reviews5. Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues6. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed7. Drive resolution of key issues with Engineering. Own beta site test plans and reporting8. Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.9. Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Education
Tamkang University
Bachelor's degree, Aerospace, Aeronautical and Astronautical Engineering
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