Yuna Kim

Account Services Associate @Steve Madden

Bellevue, WA, US

As an Account Services Associate supporting the Wholesale division, I manage and coordinate key accounts including independent apparel retailers, specialty stores, and major department stores. My role involves processing and tracking customer orders, maintaining detailed order information, and ensuring compliance with customer requirements (e.g, UPC labeling, packaging, delivery timelines). I work cross-functionally with sales teams, warehouses, production, and finance to resolve issues and ensure seamless order execution.Key responsibilities include- Order entry, tracking, and maintenance using ERP systems- Regular communication with buyers and sales reps on order status and updates- EDI management (850/860) and customer compliance- Supporting sales analysis and order management- Delivering exceptional customer service with strong attention to detail and follow-upSkills: Order Management | EDI | Customer Service | Wholesale Operations | ERP Systems | Cross-functional Collaboration | Microsoft Office