Yumie Zein
Customer Enablement & Success | Coaching | Women’s Empowerment | Learning & Development
- Role
- Customer Success Manager at Sparta
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Yumie Zein
I’m a Senior Customer Success professional with a focus on building strong client…
Experience
Customer Success Manager
Jun 2024 — Present · Houston, TX, US
Working collaboratively with the Sales team and wider business to drive customer success, product adoption, retention, and growth for a varied portfolio of clients that includes hedge funds, retailers, oil majors, refiners, vessel owners and trading companies. Continuously engaging and building effective relationships with customers while owning the full customer success lifecycle, including onboarding support, adoption, advocacy and retention. Representing the voice of the customer back into the business, ensuring that we maintain a laser focus on customer needs.
Education
American University of Sharjah
B.Sc in Chemical Engineering, Chemical Engineering
2003 — 2008
Queens International School, Dubai, U.A.E
IGCSE
2001 — 2003
Penn State University
Master of Engineering (M.Eng.), Engineering Management
2015 — 2017
University of Houston
Certificate, Professional Interpreter
2018 — 2018
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