Yulanda Hugh
Senior Claims Representative
- Role
- Claim Team Manager at State Farm
- Location
- Frederick, MD, US
- LinkedIn followers
- 500 followers
About Yulanda Hugh
Yulanda Harris-Hugh Frederick, Maryland 21701 Y•••••@aol.com 24••••••05…
Experience
Claim Team Manager
Jun 2012 — Present
Responsible for the selection, training, development, performance management and salary administration activities of assigned Claim Processors and Claim Representatives• Serves as a technical resource in the areas of claim settlement procedures, company claim policies, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws and legal requirements.• Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures• Responsible for the review and control of assigned unit’s claim activities including investigations/inspections, claim payments, and adjustment expense payments• Participates in the annual budget process• Ensures compliance with company procedures, applicable federal/state laws and legal requirements• Mentors others either formally or informally
Skills
- Automotive Aftermarket
- Automobile
- Continuous Improvement
- Process Improvement
- Budgets
- Sales Process
- Automotive
- Dealers
- Team Building
- Business Planning
- Operations Management
- Competitive Analysis
- Sales Management
- Retail
- B2b
- Marketing
- Sales Operations
- Customer Retention
- Customer Service
- Customer Satisfaction
- Product Development
- New Business Development
- Dealer Management
- Cross-Functional Team Leadership
- Marketing Strategy
- Strategic Planning
- Pricing
- Negotiation
- Vehicles
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