Yuktha Shetty
CS Sophomore at Portland State University | Python & C++ | Data Structures & Algorithms | Open to Internships
- Role
- Office of Information Technology - Help Desk Technician at Portland State University
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Yuktha Shetty
I’m a sophomore Computer Science student at Portland State University with a strong focus on software engineering fundamentals, including data structures, algorithms, and problem-solving.I have experience programming in Python and C++, and I’m comfortable applying core concepts such as recursion, object-oriented design, and algorithmic thinking. I also use version control tools like GitLab to manage and collaborate on code.Currently, I work as an Academic Tech Support Help Desk Technician at PSU’s Office of Information Technology, where I diagnose and resolve technical issues and manage support workflows using Jira and Confluence (Atlassian tools). This role has strengthened my ability to debug problems systematically, communicate technical concepts clearly, and operate in fast-paced environments.I’ve also collaborated with a professor to run legacy astronomy software on macOS using the Whisky app, where I troubleshot compatibility issues and improved accessibility of academic tools. This experience sparked my interest in systems, cross-platform compatibility, and real-world problem solving.Alongside this, I work as an Equipment Assistant with the PSU Outdoor Program, demonstrating strong teamwork, responsibility, and time management while balancing multiple roles.I’m currently seeking software engineering internship opportunities where I can apply my knowledge of algorithms and systems, contribute to scalable solutions, and continue growing as an engineer in collaborative, high-impact environments.
Experience
Office of Information Technology - Help Desk Technician
Feb 2026 — Present · Portland, OR, US
Diagnose and resolve technical issues for students, faculty, and staff across a range of systems and devicesCreate, manage, and track support requests using Jira, ensuring timely resolution and effective communicationProvide remote technical support using Bomgar to troubleshoot and resolve user issuesDocument solutions and maintain internal knowledge resources using Confluence (Atlassian tools)Troubleshoot software, account, and system-related issues while delivering clear, user-friendly guidanceCollaborate with team members to escalate and resolve complex technical problems
Education
Excellencia Junior College
Higher secondary education
Portland State University
Bachelor's degree, Computer Science
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