Yuko B.
Lead Problem Manager @Sky
Oxford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2023 — Present
Lead Problem Manager @Sky
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London, GB
Responsible for Problem Management team based in the UK. Problem management for Peacock, Sky Showtime, Showmax, NOW and WOW and future Joint Ventures.Process improvement, tool enhancement, trend analysis and driving continuous improvement initiatives to enhance service quality and reliability.
EDUCATION
2013 — 2014
University of Louisville
Master of Science (M.Sc.)
2008 — 2012
Universidad Católica Santa María La Antigua
Bachelor of Business
SKILLS
New Business DevelopmentStrategic CommunicationsCustomer EngagementCustomer RelationsBusiness DevelopmentProgram ManagementStrategyCustomer Relationship Management (Crm)Business StrategyProject ManagementManagementSpanishTeam LeadershipTeam ManagementEnglishStrategic PlanningLeadershipTeamworkConsultingAviation ITSourcingRecruitingHuman Resources
ABOUT YUKO B.
With around 3 years as Lead Problem Manager at Sky, I lead a UK-based team supporting…
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