Yuanxin Wang

Software Operations Intern @TCL North America

Irvine, CA, US

Supported the North American after-sales system operations by managing product and software data, monitoring system performance, and resolving dealer account issues.• Collected, cleaned, and organized product and software datasets; conducted data evaluation and generated actionable insights to support decision-making for headquarters.• Assisted the software operations team in executing data-driven commercial software strategies, providing process analysis and timely reporting.• Collaborated cross-functionally with headquarters and local business units, ensuring compliance with global data governance and operational standards.• Applied analytical skills using Excel, SQL, and data visualization tools (Power BI, Tableau) to identify trends, highlight system inefficiencies, and support operational improvements.