Yu Zheng

Yu Zheng

Regional Crm Manager- Ny Metro @Zegna

New York, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Regional Crm Manager- Ny Metro @Zegna

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New York, NY, US

EDUCATION

N/A

Fashion Institute of Technology

Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services

SKILLS

Customer ServiceBilingual-ChineseCommunicationMulti TaskingFriendly PersonalityFast-PacedMicrosoft OfficeOrganizationFashionMerchandisingTime ManagementCashieringSalesStylingRetailMicrosoft WordRetail SalesApparelFacebookSocial MediaMarketingVisual MerchandisingPowerpointSocial NetworkingTeamworkStore ManagementInventory ManagementDriving ResultsMicrosoft ExcelTrend AnalysisStore OperationsManagementLeadershipEvent PlanningLuxury GoodsMicrosoft Powerpoint

ABOUT YU ZHENG

As a CRM Manager at Zegna, I oversee the customer relationship management strategies and initiatives for the NY Metro region, covering eight stores. I design, develop, implement and monitor customer engagement programs, such as clienteling and outreach, to increase loyalty and retention across different segments of the customer base. I also develop CRM insights and intelligence to support and promote new commercial actions and opportunities for individual segments.With a background in sales management with a CRM focus, and a proven ability to manage multiple projects while exceeding goals and company expectations. I am a detail-oriented, highly motivated, and resourceful problem solver who enjoys working in a fast-paced team environment. I have excellent organization and communication skills, and the ability to develop and maintain business relationships at all levels of an organization. I am fluent in English and conversational in Mandarin.

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