Yu Zheng
Regional Crm Manager- Ny Metro @Zegna
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WORK HISTORY
Regional Crm Manager- Ny Metro @Zegna
New York, NY, US
EDUCATION
Fashion Institute of Technology
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT YU ZHENG
As a CRM Manager at Zegna, I oversee the customer relationship management strategies and initiatives for the NY Metro region, covering eight stores. I design, develop, implement and monitor customer engagement programs, such as clienteling and outreach, to increase loyalty and retention across different segments of the customer base. I also develop CRM insights and intelligence to support and promote new commercial actions and opportunities for individual segments.With a background in sales management with a CRM focus, and a proven ability to manage multiple projects while exceeding goals and company expectations. I am a detail-oriented, highly motivated, and resourceful problem solver who enjoys working in a fast-paced team environment. I have excellent organization and communication skills, and the ability to develop and maintain business relationships at all levels of an organization. I am fluent in English and conversational in Mandarin.
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