Yogesh K Tavara
Senior Director @ Sutherland | Growth Catalyst
- Role
- Senior Director at Sutherland
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Yogesh K Tavara
As a Senior Director at Sutherland, I oversee and lead a large dynamic team of professionals responsible for delivering an exceptional customer experience. With over 25 years of experience in customer service, I have honed my skills in effectively resolving customer issues and creating positive customer outcomes.My core competencies include P&L management, business turnaround, Lean, optimization, ITIL, managed IT, relationship management, and transition. I am passionate about creating memorable customer experiences and building long-term relationships. I am also adept at driving business growth and profitability through operational excellence and innovation. My mission is to enable and empower my team to consistently meet and exceed the highest industry standards in a profitable manner.
Experience
Senior Director
Jan 2023 — Present · Mumbai, IN
As a dedicated Customer Experience Executive, I oversee and lead a large dynamic team of professionals responsible for delivering an exceptional customer experience. With a relentless focus on customer experience, I ensure that our service operations consistently meet and exceed the highest industry standards in a profitable manner.
Education
University of Mumbai
Bachelor of Science, Chemistry
1996 — 1999
Welingkar Institute of Management
Master's Degree, Business Administration and Management, General
2012 — 2014
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