Yogeshwar Rawat
12X SFMC Certified | Agentblazer Legend | All Star Ranger | PSM® | ITIL4® | KMP | PMP®
- Role
- Principal Technical Support Engineer Swarm Lead at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Yogeshwar Rawat
Dynamic and accomplished professional with over 17 years of extensive experience in customer support and a solid background in development. Seeking a challenging role where I can leverage my expertise in customer service, technical troubleshooting and leadership skills to drive exceptional customer experiences and contribute to drive operational excellence, foster innovation and deliver exceptional customer satisfaction within a collaborative team environment.
Experience
Principal Technical Support Engineer Swarm Lead
Aug 2022 — Present · Hyderabad, IN
Education
IIMS, Meerut
BCA, Computers
2003 — 2006
National Institute of Engineering
MCA, Computers
2006 — 2008
Great Lakes Institute of Management Gurgaon
PGPBA-BI
2018 — 2019
Skills
- Salesforce.com
- Mis
- Bpo
- Management
- Salesforce.com Development
- Process Improvement
- Sla
- Vendor Management
- Microsoft Sql Server
- Data Analysis
- Service Delivery
- Business Analysis
- IT Service Management
- Team Management
- Abap
- Team Leadership
- Sdlc
- Salesforce.com Administration
- Requirements Analysis
- Microsoft Office
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