Yousif Sassi

Experience

1. Customer Success & Product Support

   Jobspeaker.Ai

   Mar 2018 — Present

   Manage and build client relationships with key decision makers and ensure customer satisfaction • Liaise between clients and DevOps / Product Team to refine product functionality and end-user experience • Monitor day-to-day activities between the customer and the platform • Manage project deliverables to ensure they remain in scope of the statement of work • Deliver product requirement documents (PRDs) with prioritized features and corresponding justification • Support the go-to-market strategy for respective products, working with all departments for execution • Establish a migration process for district involved in migrating from legacy to go-forward products • Serve as point for contact for and collaborate with CSM in ushering districts through successful migrations • Coordinate data integration process, troubleshooting and validation • Act as a product specialist, with an expert-level understanding of the functional and technical features of our continually evolving and improving software platforms • Create, distribute, and manage project schedules and timelines • Formulate resolution plan for all escalated issues that arise during migration • Identify, track, and analyze potential issues that may impact migration • Operate as the lead point of contact for all matters specific to the migration phase of the customer journey • Successfully train system admins on core setup, configurations, and management of Jobspeaker products

Skills

• Microsoft Outlook
• Outlook
• Event Planning
• Interviewing
• Research
• Teamwork
• Hiring
• Leadership
• Microsoft Excel
• Analysis
• Coaching
• Microsoft Word
• Regulatory Compliance
• Training
• System Administration
• Public Speaking
• Student Recruiting
• Recruiting
• Career Counseling
• Customer Service
• Powerpoint
• Resume Writing
• Time Management
• Microsoft Powerpoint
• Admissions
• Microsoft Office
• Social Media