Yovan Mascarenhas
Head of Operations @Utopian Va Ltd
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WORK HISTORY
Head of Operations @Utopian Va Ltd
Streamlined onboarding for 200+ e-commerce clients, reducing time by 50%.• Managed seven teams (45+ members), fostering innovation and growth.• Improved financial operations with tools like Stripe, Xero, and Dext.• Enhanced employee engagement, reducing attrition by 40%.• Designed training programs, boosting team capacity by 60%.• Tripled recruitment pipeline by expanding sourcing channels.• Implemented productivity and performance policies, reducing error rates by 20%.
EDUCATION
RWTH Aachen University
Bachelor's degree
Fachhochschule Aachen
Master's degree
Anna University
Bachelor's degree
Don Bosco
Higher Education/Higher Education Administration
ABOUT YOVAN MASCARENHAS
Innovation is what inspires me at work.
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