Yousuff Shariff

Major Incident Management Specialist | ITIL-Certified | Customer Relations Expert | Risk Mitigation Strategist | Process Optimization Advocate

Role: Major Incident Manager at Accenture
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Major Incident Manager
Accenture
Dec 2021 — Present · Bangalore, IN
Orchestrate stakeholder relations, overseeing a vast Fortune 500 client portfolio with over 1600 accounts.• Optimize incident prioritization, ensuring timely resolutions and minimizing service disruptions.• Manage strategic tickets, monitoring progress and facilitating seamless communication across the organization to align with client goals.• Introduce process improvements, enhancing service efficiency and mitigating risks through effective alert mechanisms.• Bridge communication between customers and the engineering team for incident reports.• Supervise high-priority tickets daily, ensuring timely escalations when necessary.

Contact information

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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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Experience

Major Incident Manager

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