Yousuf Alam
Technology Professional | AWS Cloud Practitioner | CompTIA Security + Candidate
- Role
- Account Representative at CDW
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Yousuf Alam
Hello! Brief Intro about myself, I have years of experience at the forefront of…
Experience
Account Representative
Feb 2024 — Present · Chicago, IL, US
Managed a portfolio of over 100 SMB clients, providing tailored technology solutions that improve business efficiency and scalability.• Cultivated long-term relationships with small and medium-sized business owners, understanding their needs to recommend cost-effective IT solutions such as hardware, software, cloud services, and cybersecurity.•Leveraged a consultative sales approach to understand pain points and deliver solutions that meet client needs.• Delivered personalized product demos, focusing on how CDW’s technology offerings could enhance business operations, save costs, and drive growth.• Collaborated with technical and support teams to ensure seamless product installation and troubleshooting, enhancing customer satisfaction and retention.• Conducted regular follow-ups to ensure customer satisfaction, address issues, and identify upsell/cross-sell opportunities.
Education
University of Illinois Chicago
Biology, General
2018 — 2023
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