Youssef Blal

About Youssef Blal

Proven Performer in Transformation, Strategic Sourcing, Vendor Management, Shared Services, Supply Chain Management, and Strategic Planning, along with leadership of 25 years. Accomplished visionary; combining expertise in IT and operations leadership, management, and outsourcing strategic negotiation skills. Decisive, results oriented with vast experience in the Financial Services and Banking industries, with proven success in establishing a lasting presence; identifying growth opportunities, and initiating strong business alliances. Thrive in dynamically changing environments that require focused decision making. Consistent record of generating growth through transformation and strategic and tactical client relations building in the midst of competitive market environment or down economy. Responsible of managing large outsourcing deals across multiple business units, including IT, Operations, Finance, Print, Contact Center.etc. Accountable for planning and managing multiple large offshore operations in India and the Philippines. Persuasive and expertly sound in strategy building, change management, business re-engineering, outsourcing, and contract negotiations. Build/manage international operations leading to greater cooperation and creating cohesive strategic visions. Challenge individuals to continually produce at the competitive edge. Organized, meticulous, sense of urgency; excellent follow-through skills and a high level of leadership abilities

Experience

1. Senior Vice President Information Technology

   Voya Financial

   Sep 2021 — Present

   Head of Joint Venture Transition Office

Education

• ESMT Berlin

  MBA-2012, Business Administration and Management, General

  2012 — 2012

Skills

• IT Management
• Strategic Planning
• Customer Relations
• Outsourcing
• Call Center
• Business Process
• Management Consulting
• Project Management
• Offshoring
• Operations Management
• Six Sigma
• Management
• Team Building
• Process Improvement
• Budgets
• Business Transformation
• Customer Service
• Analysis
• Insurance
• Sdlc
• Project Delivery
• Governance
• Business Process Improvement
• Service Delivery
• Process Engineering
• Pmo
• Business Analysis
• Leadership
• IT Strategy
• Coaching
• Program Management
• Performance Management
• Crm
• Call Centers
• Business Intelligence
• Cross-Functional Team Leadership
• Risk Management
• Team Management
• Project Portfolio Management
• Strategy