Youssef Aissa

Senior Business Analyst @DocMagic

Downey, CA, US
EMAILS
y••••••@docmagic.com
MOBILE NUMBERS
+15•••••••91

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WORK HISTORY

Mar 2020 — Present

Senior Business Analyst @DocMagic

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DocMagic provides error-free, fully compliant document packages instantly. Featuring integrated electronic signature, compliance auditing, and eDelivery technologies. Maintaining a prioritized product backlog that reflected the product vision and incorporated stakeholder needs. This ensured a ready-for-development backlog for the next six months, improving planning accuracy to 80% and contributing to on-time and efficient project delivery. Playing a pivotal role as a product ambassador, actively engaging with documentation initiatives. This led to a remarkable 40% decrease in TRIAGE tickets, empowering the Customer/Tech Support team to troubleshoot issues independently. Leading discovery sessions between product managers, technical managers, and user experience designers to gather requirements to build market-leading products. Gathering business requirements and breaking them down into relevant, accurate, detailed, and consumable user stories that can be developed within an agile scrum framework. Leading multiple development teams using Scrum and Kanban methodologies. Managing initiatives/projects through all phases of the Software Development Life Cycle.Revamped the entire JIRA structure, enabling streamlined planning for 15+ products across the company.

EDUCATION

2019

University of the People

Master of Business Administration - MBA

2012 — 2015

Higher Institute of Medical Technologies (Tunisia)

Bachelor's Degree, Biomedical Egineering

2015 — 2016

Ecole Polytechnique Internationale

Engineer’s Degree, Computer Science

ABOUT YOUSSEF AISSA

Product Specialist with extensive experience managing software development teams and…

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