Youssef Abbou
Lead of Field Operations - Europe @Uber
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WORK HISTORY
Lead of Field Operations - Europe @Uber
Paris, FR
Leading Uber’s Field Operations across Europe, with a focus on building a sustainable, efficient and driver-centric field footprint adapted to highly diverse market realities: – Oversight of 24 countries and 33 Greenlight hubs, spanning markets with different maturity levels, regulatory contexts and operational needs.– Direct leadership of 150+ headcounts, including site leadership, operations managers and frontline teams.– Opening of next-generation Greenlight hubs in strategic locations (Paris, Amsterdam, Berlin), raising driver experience and execution standards.– Virtualisation and consolidation of sites to improve cost efficiency while preserving service quality.– Standardisation of Field Operations at EMEA level, through the design and rollout of playbooks across core pillars (people, process, performance, governance).
EDUCATION
Université Sorbonne Paris Nord
Master's degree
Campus Montsouris
BTS management des unités commerciales
ABOUT YOUSSEF ABBOU
Operations leader with 10+ years at Uber, focused on building, scaling and transforming driver-facing operations across Europe.I currently lead Field Operations across Europe, overseeing complex, multi-country and multi-site environments shaped by diverse regulatory and market realities. My work sits at the intersection of field execution, operating model design, cost efficiency and driver experience.I’ve led teams through hypergrowth, regulatory disruption, crisis and recovery, spanning early-stage market launches and supply rebuilds to mature market optimisation and EMEA-wide standardisation, with a consistent focus on execution discipline and sustainable scale.
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