Nelson M.
Client Management @ Pennymac TPO | CPM, CSM
- Role
- Manager Client Management at PENNYMAC TPO
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Nelson M.
As a Broker Operations Manager at Pennymac TPO, I oversee/support the daily operations of the broker channel and ensure compliance with the company\'s policies and procedures. Previously I managed a team of loan officers, providing them with coaching, training, and feedback to help them achieve their sales and service objectives. I am also a Certified Project Manager (CPM) and a Certified ScrumMaster (CSM), which enable me to implement agile and effective solutions for complex and dynamic challenges in the mortgage industry.Through my career in the mortgage industry I have had the opportunity to leverage my finance and lending skills to identify and develop new business opportunities, negotiate contracts, and maintain long-term relationships with clients. I have a passion for delivering value and satisfaction to my customers/partners and for creating a positive and collaborative work environment, no matter the role or industry.
Experience
Manager Client Management
Mar 2023 — Present · Tampa, FL, US
Education
Salem State University
Bachelor of Science (BS), Business Administration, Accounting Concentration
2011 — 2013
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