Jessica Toledo
Breaking Barriers & Building Bridges | Latina HR Strategist Empowering Ethical Leadership | Fractional HR & DiSC Expert | Proud First-Gen Cubana Redefining What’s Possible
- Role
- HR Director & Dei Innovator at SOKOL GxP Services
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
Experience
HR Director & Dei Innovator
Feb 2024 — Present · Skillman, NJ, US
At my second start-up, this time in the biopharma industry, I served as an SME consultant and built the HR infrastructure from the ground up—designing compliant systems that supported rapid scale while aligning with regulatory standards, strengthening culture, and elevating the employee experience.Key Expertise: • Recruitment & Onboarding – Reduced turnover from 60% to 10% through structured hiring, onboarding, and retention programs. • Compliance & Regulatory – Developed policies, audits, and risk-mitigation strategies aligned with biopharma standards. • Employee Benefits & Compensation – Negotiated competitive, compliant benefit structures balancing cost and employee needs. • Workplace Inclusion & Belonging – Built frameworks advancing equity, representation, and psychological safety. • Employee Resource Groups (ERGs) – Launched and supported employee-led networks to strengthen engagement. • Culture Development – Designed initiatives that fostered collaboration, retention, and regulatory readiness. • Handbook Creation & Design – Authored compliant handbooks integrating company values with regulatory guidance. • HR Budget & Finances – Oversaw HR spend to maximize ROI and support scale-up growth. • Payroll & Benefits – Implemented and optimized systems for accuracy, transparency, and compliance.Additionally, I leverage LinkedIn Sales Navigator and prospecting platforms with a proven record of exceeding quotas while scaling both talent pipelines and organizational impact.
Education
Ashford University
Associate of Arts (A.A.), Early Childhood Education and Teaching
2010 — 2011
New York University
Human Resources Certification Prep
2019 — 2019
Claremont Lincoln University
Master of Arts - MA, Human Resources Management
2021
LaGuardia Community College
36 College Credits, Liberal Arts
2004 — 2006
Grand Canyon University
Bachelor of Arts (B.A.) (#2), Business Administration and Management, General
2015 — 2018
National University
Doctorate, Business Administration with an Emphasis in Industrial Organizational Psychology
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