Brandon Young

About Brandon Young

Adaptable leader that believes in life-long learning. Proven successes in sales operations, marketing, business case, and working with cross-functional teams

Experience

1. Strategy & Operations, Sr Data Analyst

   Qualtrics

   Jul 2023 — Present · Seattle, WA, US

   Founding member and lead analyst for Account Services, developed use cases, analyzed customer requirements, and built the business case for the development and launch of dedicated account management service line• Lead for Renewals and Customer Support Associate operational metrics - leading development and reporting of key KPIs and building up robust data and reporting standards to ensure adherence to targets• Led the first margin analysis into Research Services’ product offerings, identifying key drivers of profitability and ideal product bundling, in addition to building data pipelines for continued reporting• Part of the internal transformation team, analyzing internal operations to identify areas for process improvement• Working with complex datasets to build robust metrics and reporting layers, using languages such as SQL & Python and tools such as Prefect, Gitlab, Redshift, Tableau & Domo

Education

• University of Pennsylvania

  Master of Computer & Information Technology, Computer Science

• Nanyang Technological University Singapore

  Bachelor's Degree, Business/Commerce, General

  2014 — 2018

• UW Foster School of Business

  Master of Business Administration - MBA, Business Administration and Management, General

  2019 — 2022

Skills

• Debate
• Business Case
• Tableau
• Critical Thinking
• Insurance
• Financial Analysis
• Microsoft Office
• Powerpoint
• Microsoft Excel
• Management
• Teamwork
• Sql
• Philosophy
• Social Media
• Leadership
• Public Speaking
• Data Analysis
• English
• Python
• Customer Service
• Philosophy of Religion
• R
• Financial Services
• Creative Pitching
• Presentations
• Finance
• Research
• Investments
• Microsoft Word