Younes Benhaddou
Customer Success Manager @Precisely
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WORK HISTORY
Customer Success Manager @Precisely
Paris, FR
EMEA market- Managed €5M ARR portfolio across EMEA, focusing on Enterprise accounts (>$100K ARR each)- Achieved 95% renewal rate by implementing strategic adoption plans and quarterly health checks- Drove 20% upsell growth through consultative engagement and cross-team collaboration- Acted as primary liaison between clients and internal teams (Sales, Product, Support) to ensure success- Main POC for new clients (onboarding)
EDUCATION
Université Paris-Est Créteil
MASTER DEGREE, DIGITAL & WEBMARKETING
Université Paris-Est Créteil
BACHELOR DEGREE ADMINISTRATION AND INTERNATIONAL EXCHANGE, Administration et échanges internationaux (AEI)
High School Guillaume Apollinaire
High school diploma, economics and social science
SKILLS
ABOUT YOUNES BENHADDOU
Hello, Available in April 2026 I\'m a Customer Care/Success Manager with 8+ years of experience helping global brands maximize ROI and customer satisfaction.I specialize in retention, adoption, and growth strategies for accounts across Adtech, Data, Mobility, and Energy sectors.Key achievements:• Managed portfolios worth €5M ARR and handled renewals exceeding $100K per account.• Reduced churn by 15% YoY through proactive health checks and risk management.• Increased product adoption by 20% via tailored onboarding and enablement programs.• Led cross-functional collaboration (Sales, Product, Support) to deliver seamless customer experiences.Fluent in English & French, experienced in EMEA markets, and passionate about driving measurable impact.DMs are open—looking forward to hearing about your project needs.Thanks,Younes#CustomerSuccess #Retention #Growth #EnterpriseAccounts #DigitalTransformation #Freelance #B2B #B2C
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