Yoslan Torres
Senior Vice President @Citi
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WORK HISTORY
Senior Vice President @Citi
Tampa, FL, US
Wealth Personal Banking Customer Care Head responsible for several business units including Contact Centers, Internal Control, 3rd Party Management, Testing and Monitoring, Branch Assistance Line, Estate/Succession process, Reporting and Analytics, Investigations and Complaints, among others.
EDUCATION
Saint Petersburg College
Associate of Arts (AA), Business Administration, Management and Operations
Instituto Universitario de Tecnologia y Administracion - Venezuela
Information Technology Project Management
Universidad Santa Maria -Venezuela
Systems Engineering / Computer Science
SKILLS
ABOUT YOSLAN TORRES
Fluent reader, writer, and speaker in English and Spanish with strong written and verbal communication skills, including the ability to provide constructive feedback, collaborate effectively with team members and communicating complex business topics with senior management and stakeholders. 10+ years of experience in business management, process improvement, data analysis, banking or financial services, business analysis, process improvement, data analysis, managerial/supervisory leadership (manager of managers with 80+ individuals in organizational chart), Contact Center management, data mining and enterprise data strategy, data analytics and governance, processes monitoring and controls implementation. Continuous improvement mind-set to solve for root causes considering actions and consequences and adjust processes and procedures as needed while simplifying and standardizing at every opportunity and working directly with software engineering departments translating business strategy and analysis into consumer-focused products. 5+ years of experience in funds-movement operations, fraud assessment, risk management, management control assessments, compliance testing and reviews, Internal Audit testing and issue management with operational experience in assessing risk appetite for financial and non-financial risks and regulatory expectations/requirements, and requests and hands-on participation on agile development driven projects. Extensive experience with MS Office Suite as well as BI tools including Cognos, Tableau, with some Qlikview and SQL knowledge.
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