Yoshiro Sehoji

Sr Network Support Engineer @F5

Lowell, MA, US

Provide Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices.• Proactively and effectively communicate status, plan-of-action, and resolution of issues.• Provide F5 customers and partners with a consistently high-quality support experience. • Participate in on-going training with F5 products and related technologies.• Maintain high schedule adherence (work hours and on-phone time). • Effectively manage case escalations to tier 3 (Engineering Services) while maintaining customer communication.• Manage multiple cases and prioritize them based upon customer and business needs.• Follow standards-based processes defined in F5’s Quality Management System (QMS).• Perform additional projects as required.

Tokyo International University

BA