Yormajesty Khalifa Ali

Tech Support / Customer Care

Role: Collections Specialist at Convergent Outsourcing Solutions Inc
Location: Seattle, WA, US
LinkedIn followers: 500 followers

Finance & AccountingView LinkedIn profile

About Yormajesty Khalifa Ali

Over 29 years of successful experience in the Administrative field. Zoom, Teams, WebEx,…

Experience

Collections Specialist
Convergent Outsourcing Solutions Inc
Jun 2007 — Present · Renton, WA, US
2007 – 2017 Convergent Outsourcing, Inc. Associate. OpsI answer incoming calls; made outgoing calls to set up appointments to make payment arrangements, maintained provider templates and appointment schedules, verified authorization of account holders. Perform general customer account management duties, such as, obtain prior authorization to manage customer accounts, process items in the appropriate work queues to complete registration and enter service capture data. Ensure customer accounts and coverage structures meet company standards and billing requirements of various payers. Function as liaison to Customer Financial Services. I communicated with external government payees and employers, as necessary. Worked directly with customers on billing related matters and provide fee estimates for payment arrangements. Performed duties related to cash collection. I demonstrate strong customer service and communication skills on a daily basis.

Skills

Social Networking
Social Media Marketing
Microsoft Excel
Web Design
Marketing Strategy
Networking
Computer Building
Linux
Troubleshooting
Music
Unix
Hardware
Studio Recording
Digital Audio Recording Engineer
Photoshop
Cisco Technologies
Software Installation
Web Designer
Music Production
Entertainment
Music Industry
Windows
Social Media
Cinematography
Recording
Technical Support
Sound
Access
Customer Service
Tcp/Ip
Adobe Photoshop
Digital Graphic Illustrator

Contact information

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Current company

REACH! Asian & Asian Diaspora Retention & Recruitment Center

Political Organizations · 20 employees · Founded 1994 · Berkeley, California, United States

REACH! is the Asian/Pacific Islander Recruitment and Retention Center at the University of California, Berkeley. In 1994, REACH! began with a handful of committed folks, as a program under the Asian Student Union (ASU) at UC Berkeley to target “Asian Pacific American, high school students, especially those who are underrepresented, low-income, and non-college tracked”. Its goals were two-fold: 1) promoting higher education as an attainable goal and 2) empowering students through “building ethnic pride and programs that foster community activism and support APA youth culture”. As REACH! grew organizationally, the vision and purpose of REACH! grew with it. While the mission remained, “the service and empowerment of recent immigrant and urban Asian Pacific Americans living in at-risk life situations,” we added on that “Our goal is to promote higher education as a means to empower ourselves and improve the economic and social conditions facing our communities.” We saw that REACH! had a unique role on campus and in the API community at large, because REACH! was not just going to increase the numbers of underrepresented Asians at Berkeley but REACH! would be a training ground for future educators, activists, and leaders who would address society’s injustices through their life’s work. Thus, we created programs to raise political awareness, build coalitions, develop youth leaders, and build leadership in ourselves. Each year, programs have been refined and recreated by (insanely) dedicated and intelligent coordinators, who look for a better way to do things. However, our single most important legacy is the steady stream of community leaders we have and will produce. REACH! Mission Statement: "Committed to the service, empowerment, and mobilization of immigrant, refugee, and underserved Asian/Pacific Islanders by promoting higher education to empower ourselves and challenge the economic and social inequalities facing our communities" Educate, Empower, Change.

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About Yormajesty Khalifa Ali

Experience

Collections Specialist

Skills

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