Yorlanys M.
Product Manager @Klarna
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WORK HISTORY
Product Manager @Klarna
Madrid, ES
Leading end-to-end product delivery for Klarna’s primary Customer Service agent tooling, driving improvements in agent experience and operational efficiency and supporting $5M+ in annual GMV.• Leading cross-functional initiatives to decommission legacy systems, delivering scalable, service-oriented product solutions that enable reliable Customer Support operations across core business domains, including Payments, Disputes, Returns, Debt Collection, Security, and AML.• Owned a global Robotic Process Automation (RPA) portfolio, operating across 15+ countries and optimizing six core banking processes
EDUCATION
UCAB - Universidad Católica Andrés Bello
Bachelor's degree, Mass Communication/Media Studies
Euroinnova International Online Education
Experto en Coaching Corporativo
ESCP Business School
Advanced Certificate in Project Management, Project Management
ECM Ecole de Commerce et Management
English as a Second Language
Universidad Andres Bello
Bachelor's Degree, Communication and Media Studies
ECM: European College Management
English as a Second Language
Euroinnova Tecnología
Expert, Corporate Coaching
ESCP Business School
Master of Business Administration, Project Management
ABOUT YORLANYS M.
Execution-Driven Product OrchestratorHigh agency, cross-functional, operationally sharp, delivery obsessed with extensive experience building scalable, product-led automation, grounded in a background in Operations Management and deep operational insight.I lead discovery and delivery for Customer Service tooling, partnering across Engineering, Design, CX, and core domains including Payments, Dunning, and Disputes, with work spanning global RPA initiatives and $5M+ in annual GMV impact.
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