Yonathan M.
Customer Success Manager at Invicti | Growth & Retention Focused | SaaS & Cybersecurity Advocate
- Role
- Customer Success Manager at Invicti
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Yonathan M.
With a solid foundation in philosophy from Grand Valley State University, my journey led…
Experience
Customer Success Manager
Jul 2024 — Present · Austin, TX, US
Spearheaded a robust Customer Success program driving 200% business growth and maintaining a stellar 98% retention rate.• Led comprehensive on-boarding and training for Acunetix and Invicti platform users to ensure smooth adoption and high engagement.• Proactively managed client relationships by identifying challenges and aligning solutions with client priorities.• Led QBRs with executive stakeholders, leveraging product usage analytics to recommend feature adoption and reduce churn risk.
Education
Grand Valley State University
Bachelor’s Degree
2009 — 2015
Skills
- Event Management
- Fitness
- Cpr Certified
- Public Speaking
- Teamwork
- Microsoft Office
- Sales
- Research
- Nutrition
- Powerpoint
- Microsoft Excel
- Time Management
- First Aid
- Team Leadership
- Customer Service
- Wellness
- Event Planning
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