Yonatan Lavi

About Yonatan Lavi

I design moments that move people—literally. From the lobby to the loan desk to the TSA line, I turn wait‑time and foot‑traffic into loyalty, revenue, and stories customers retell.TodayAs CEO of Qtrac, I lead a crew of builders, data geeks, and CX obsessives who believe the real magic still happens face‑to‑face. Our SaaS platform weaves together smart queuing, appointment booking, associate workflow, and on‑site marketing so brands can:Orchestrate 20 M+ customer visits a year across retail, banking, healthcare, government, and military sites.Hand frontline teams the context they need—driving an average 18‑point NPS jump and double‑digit sales uplift.See every square foot (and second) of the customer journey, then act on it in real time.My compass: elevate the customer and the associate. When both feel seen, numbers follow.Where I Learned the CraftBefore lines of code, there were literal lines. I had the privilege of growing up inside Lavi Industries, our family‑run manufacturing company. Today I serve as President alongside an extraordinary team who have spent decades perfecting the hardware that guides crowds at airports, stadiums, and flagship stores.Over the last ten years I’ve helped shape strategy, modernize product lines, and open new markets, contributing to revenue growth past $25 M—all while the core team protected the quality and culture that made Lavi a trusted name.Together we navigated recessions, supply‑chain curveballs, and surging demand with plenty of elbow grease and the occasional midnight weld.That ground‑level view of people flow—and the lesson that great results are always a team sport—now fuels Qtrac’s digital brain.Why This MattersDigital CX is table stakes. In‑person CX is the edge. Brands that nail it convert faster, upsell easier, and keep customers longer. I help them get there—strategically, decisively, and sometimes by coloring outside the lines.Life Beyond WorkHusband • Father of three wild explorers • Licensed pilot • Mountain‑bike & surf junkie • Newly‑addicted pickleballer. Trail runs, dawn patrols, and the cockpit keep my risk radar sharp—and my ego in check.Let’s Talk Running a branch, store, or agency where customer flow feels more like a traffic jam? DM me “INSIGHT.” Curious how physical‑world data can supercharge your digital stack? Book a 15‑minute brainstorm.Follow for weekly, no‑fluff videos on turning everyday foot‑traffic into unforgettable, measurable CX.

Experience

1. President

   Lavi Industries

   Aug 2018 — Present · Los Angeles, CA, US

Education

• University of Maryland

  Bachelor of Business Administration (BBA)

  2006 — 2007

• Reichman University

  Bachelor of Arts (BA)

  2009 — 2013