Yonatan Moges
Desktop Support Technician | Federal IT Support
- Role
- Desktop Field Support Technician at 22nd Century Technologies Inc.
- Location
- Alexandria, VA, US
- LinkedIn followers
- 500 followers
About Yonatan Moges
Field Desktop Support Technician delivering enterprise-level endpoint support for federal users at the United States Patent and Trademark Office (USPTO). Desktop Support Technician providing field and endpoint support across software, hardware services, mobility, data services, collaboration tools, and call center environments. Hands-on experience supporting large-scale workstation deployments, including preparing 1,500+ offices during the USPTO Return-to-Office (RTO) initiative and completing workstation setups for the Public Search Facility (PSF). Skilled in diagnosing and resolving technical issues using tools such as GPUpdate, Command Prompt (ipconfig, ping), printer server mapping, device imaging, and peripheral setup. Focused on growing within IT infrastructure and endpoint management, with a passion for solving technical challenges and delivering reliable support in federal environments.
Experience
Desktop Field Support Technician
22nd Century Technologies Inc.
Aug 2025 — Present · Alexandria, VA, US
Provide on-site and remote technical support for enterprise users across multiple locations within a federal IT environment. • Perform daily laptop swaps, workstation deployments, data migrations, hardware troubleshooting, and Windows OS configuration.• Diagnose and resolve issues related to VPN access, Wi-Fi connectivity, Windows login authentication, and domain connectivity.• Configure and support network printers, including mapping via print servers and troubleshooting spooler and driver issues.• Execute Group Policy updates (gpupdate /force) and verify domain synchronization to restore system functionality and user access.• Deliver high-quality customer service while managing multiple technical support tickets through ServiceNow.
Education
St.Edward's University
Bachelor of Business Administration - BBA, Marketing
Sandford International School
International Baccalaureate
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