Yonas Geremew
Member Support Representative @ ID.me
- Role
- Member Support Representative at ID.me
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Yonas Geremew
I am an MIS graduate from George Mason University currently pursuing a Master’s degree in…
Experience
Member Support Representative
Jan 2025 — Present · Tysons Corner, VA, US
Conduct inbound video verification calls with members, ensuring a friendly and professional experience- Verify member identities across multiple communities by requesting and validating required documentation- Address member inquiries and concerns related to the verification processAssist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution- Adhere to the companies Quality Assurance program and the associated policies - Collaborate with team leads and management to enhance the verification process
Education
Northern Virginia Community College
Associate's degree
2019 — 2022
George Mason University
Bachelor's degree
2022 — 2024
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