Yolande Mendes

About Yolande Mendes

Strategic business leader and entrepreneur with over 16 years of experience spanning customer experience operations, brand strategy, and digital growth across global freelance and digital platforms. Founder & CEO of a digital branding and marketing venture focused on helping businesses build credibility, visibility, and strong market positioning while delivering exceptional customer experiences.With an MBA in Operations and a strong background in customer service leadership, I bring expertise in customer experience management, service operations, digital marketing strategy, and business growth. I specialize in designing customer-centric service systems, optimizing operational processes, and developing multi-channel strategies that strengthen brand reputation, improve customer satisfaction, and drive long-term retention.Recognized for combining analytical decision-making with creative strategy, I have successfully led teams, improved service delivery frameworks, and implemented scalable systems that enhance both customer experience and business performance. An effective communicator and mentor, I excel at translating strategic vision into operational excellence, impactful brand presence, and high-performing customer-focused teams.

Experience

1. Top Rated

   Upwork

   Oct 2023 — Present · Mumbai, IN

   I help Businesses to create a Voice Online so that they can draw the right audience through the help of Digital Marketing. I offer Services to EVALUATE the BUSINESS and products and work towards goals. My award-winning service helps companies find the most beautiful way to present their ideas online. I help your BRAND standout be it a professional website, portfolio, an online store, social media graphics or a LOGO design. My team of web experts craft every detail so that our work reaches above the industry standard. We offer a variety of WEB DESIGNING and GRAPHIC DESIGNING Services along with SOCIAL MEDIA Services and PHOTO RETOUCHING, these are a few tasks that are better done when handled by EXPERTS. Take a look at the Services I offer:

Education

• Sophia College

  Higher Secondary Education, Science

  2006 — 2009

• St. Xavier's College

  Certified Course, Radio Jockeying, Public Speaking and Personality Developing Skills

  2009 — 2010

• Ural State Technical University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2014 — 2016

• Vidya Vikas Universal College

  Bachelor of Mass Media (B.M.M.), Mass Communication/Media Studies

  2012 — 2013

• St. Agnes' High School

  Senior Secondary Education, General Studies

  1994 — 2006

• Smt. K. G. Mittal College

  Bachelor of Mass Media (B.M.M.), Mass Communication/Media Studies

  2010 — 2012

Skills

• Social Media Marketing
• Voice Over
• Quality Assurance
• Executive Team Coaching
• Advertising
• Customer Service Management
• Public Relations
• Sound Forge
• Customer Service Training
• Team Operations
• Customer Relations
• Promotions
• Team Management
• Entertainment
• Communication Skills
• Customer Service
• Experienced Trainer
• 100% Quality
• Media & Entertainment
• Radio Advertising
• Supervisory Skills
• Television
• English
• Recording
• Event Planning
• Radio
• Business Analysis
• Event Management
• Client Services
• Marketing
• Financial Services
• Management
• Film
• Customer Satisfaction
• Senior Executive Leadership
• Mortgage Servicing
• Music
• Extemporaneous Speaking
• Customer Service Operations
• Video Editing