Yolanda Martinez
Manager
- Role
- Relocation Team Manager at Stewart Title
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Yolanda Martinez
A visionary in customer service and continuous process improvements. Proven success in…
Experience
Relocation Team Manager
Jan 2019 — Present · Houston, TX, US
Manage a service delivery team dedicated to providing excellent service to customers by consistently meeting or exceeding service level agreements. Manage and mentor staffManage service level standards for all customersReview Service Level Agreements with customers and develops and implements process flowsProvide timely reporting
Education
University of Houston
Bachelor of Business Administration (BBA)
Skills
- U.s. Federal Housing Authority (Fha)
- Residential Mortgages
- Mortgage
- Loan Servicing
- Management
- Mortgage Servicing
- Finance
- Mortgage Lending
- Real Estate
- Loans
- Servicing
- Banking
- Risk Management
- Bankruptcy
- Loss Mitigation
- Foreclosures
- Mortgage Banking
- Process Improvement
- Credit Analysis
- Loan Origination
- Default
- Business Process Improvement
- Underwriting
- Customer Service
- Real Estate Transactions
- Mortgage Industry
- First Time Home Buyers
- Credit
- Short Sales
- Fha
- Refinance
- Financial Analysis
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