Yolanda H.

About Yolanda H.

Senior Communications and Change Leader adept in translating complexity into clarity, aligning cross-functional teams, and driving enterprise-wide transformation. I specialize in internal communications, employee experience, and executive messaging across regulated industries, helping organizations navigate change with confidence, clarity, and measurable impact. An Air Force veteran with deep experience in IT, HR, and business transformation, I bring strategic thinking, psychology-informed leadership, and a steady, solutions-oriented approach to fast-moving environments. Known for elevating narratives, strengthening culture, and delivering communication strategies that move people and produce results.Key Experiences:Global Transformations: I have developed communication strategies, executive briefings, and role-based training for global cybersecurity, platform, and infrastructure transformations at Eaton, Gilead, and Cisco. These efforts significantly improved adoption and engagement for employee populations ranging from to Partnerships: I collaborate closely with IT, Security, HR, Legal, and Product teams to ensure sequenced releases, reduced resistance, and strengthen organizational readiness for change.As the Founder of The Clarity Practice, I advise leaders on strategic communication, narrative design, and organizational alignment. I bring a structured, calm, and people-first approach, enabling teams to understand change, build capability, and move toward shared objectives. Core competencies include:Change & Transformation:Governance (Communication & Change)• OCM Strategy • ADKAR/Prosci • Persona SegmentationMarketing & Branding:Branding Strategies • Digital Campaigns • Go‑to‑Market Strategy • Product Marketing Organizational Readiness Stakeholder Management • Training & Enablement Strategic Communications:Crisis Comms • Enterprise Storytelling • Executive Communications Technical & Industry Expertise:IT Communications • GenAI Fluent • IT Modernization • Regulated IndustriesI partner best with organizations navigating complexity at the director level — in IT Communications, Strategic Communications, Change Management, and Chief of Staff roles where executive partnership, clarity, and organizational alignment are critical success factors. Open to hybrid or remote with 10–30% travel.

Experience

1. IT Communications and Change Management

   Eaton

   May 2024 — Present · Raleigh, NC, US

   Redesigned enterprise communication governance for a global workforce of employees, establishing scalable frameworks that translated complex IT transformation initiatives into business-aligned narratives that drove organizational clarity and executive confidence- Led strategic change communication campaigns across global markets, resolving stakeholder resistance and accelerating launch readiness by aligning messaging to audience personas and sequencing communications to reduce friction at critical adoption points- Applied Prosci ADKAR methodology and audience intelligence systems to govern change readiness, synthesizing employee feedback to continuously refine narrative strategy and double storytelling engagement from 10% to 20%- Developed a team of 5 communications and change management professionals, establishing clear roles, performance expectations, and a collaborative operating model that elevated team output across concurrent enterprise programs.

Education

• University of San Francisco

  Professional Development Program, Integrated Online Strategies in Internet Marketing

  2011

• The Art Institute of Charlotte

  Professional Certification, Fashion Merchandising

• University of West Florida

  Bachelor's Degree, Communications

• Air Force Defense Information School

  Professional Certfication, Graphic Design