Yolanda Smit
MBA Candidate | Wake Forest University | Global Quality Leader | ASQ Certified Six Sigma Greenbelt & CQE | NPI Expert
- Role
- Principal Npi Project Quality Leader at Itron, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Yolanda Smit
I am an MBA graduate from Wake Forest University and a global Quality & Operational…
Experience
Principal Npi Project Quality Leader
Jul 2023 — Present · Charlotte, NC, US
Spearhead comprehensive NPI quality initiatives for five electric meter software and hardware development programs on the Distributed Intelligence platform, ensuring alignment with customer and organizational goals• Develop and implement tailored KPI frameworks to accurately assess product quality for emerging and mature hardware and software programs, improving actionable insights across project lifecycles.• Lead cross-functional, global teams in driving system FMEA development for complex hardware, firmware, and software integrations, achieving improved risk mitigation and product reliability• Champion defect management initiatives, achieving a 60% reduction in defect cycle time (<30 days) and reducing customer defect escapes by 20% through proactive monitoring of trends in key metrics like Test Execution Rate and Bug Severity• Collaborate with senior leaders to design scalable processes and customer support structures, ensuring successful launches and enhanced customer satisfaction• Direct metric development, capacity planning, and QMS maintenance activities, fostering a culture of continuous improvement and operational excellence• Facilitate root cause analysis of critical defects, driving process improvements to prevent recurrence and enhance development efficiency
Education
Wake Forest University
Master of Business Administration
2024 — 2026
California State University-Dominguez Hills
Master's Degree
2008 — 2012
Johnson C. Smith University - JCSU
Bachelor's Degree
1999 — 2004
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