Yolanda Yang
Account Director | Lifelong Learner |Problem Solver Virtue is the foundation upon which greatness is built
- Role
- Account Director at Beyondsoft
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Yolanda Yang
IT services Account Director with rich experience in customer engagement and partnering with engineering teams to deliver projects. Highly skilled in problem-solving, cross-team collaboration, and communication with all levels of professionals. A strong believer in teamwork and effective communication. A self-driven, goal-oriented enthusiastic lifelong learner.
Experience
Account Director
Dec 2022 — Present
Drive strategic account planning to align client objectives with Beyondsoft’s capabilities and long-term goals.Assess customer requirements and uncover unarticulated needs to shape partnership and growth strategies.Orchestrate recruiting and delivery teams to ensure optimal project staffing, timely execution, and quality outcomes.Partner with delivery leadership to guarantee client satisfaction, risk control, and continuous improvement.Lead business reviews and collect actionable client feedback to strengthen collaboration and service value.Identify project risks and coordinate cross-functional mitigation and recovery plans.Manage client escalations with professionalism and accountability to preserve trust and confidence.Analyze business trends and market dynamics to uncover new revenue streams and partnership opportunities.Lead and manage RFP processes, from strategic positioning to final submission.Engage with client procurement teams to maintain compliance and capture business insights.Negotiate and manage commercial contracts to ensure mutual value and sustainable business outcomes.Optimize client budget utilization through strategic resource planning and delivery efficiency.Oversee and manage C2C contractors, ensuring compliance and high performance.
Education
Jiangnan University
Bachelor of Engineering - BE, food science and engineering
2005 — 2009
UNSW
Master of Science - MS, Food Science and Technology
2009 — 2011
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