Yolanda M. Sanders
HR Shared Services Assoc II, Gilead Sciences
- Role
- HR Shared Services, Associate Ii at Gilead Sciences
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Yolanda M. Sanders
Dynamic and results-driven HR professional with over two decades of experience in…
Experience
HR Shared Services, Associate Ii
Feb 2022 — Present · Raleigh, NC, US
Administer as HR Frontline Subject Matter Expert, addressing inquiries on HR procedures with professionalism and accuracy. Resolve Tier 1 HR cases using case management systems, emails, and chat technologies. Collaborate with stakeholders to provide resolutions, maintaining high service standards. Monitor and close cases within Service Level Agreements (SLAs). Facilitate employee lifecycle processes, including new hire orientation and benefits management. Partner with HRSS team and internal stakeholders for continuous service improvement. Committed to driving continuous improvement, collaboration, and uniformity in global HRSS operations, enhancing employee experience and organizational effectiveness. Enhances scalability and responsiveness to provide consistent support across regions, boosting employee satisfaction, operational efficiency, and compliance.
Education
Strayer University (DC)
Bachelor of Business Administration (BBA)
2004 — 2011
Strayer University (DC)
Master of Business Administration (MBA)
2012 — 2014
Skills
- Payroll
- Leadership
- Research
- Administration
- Public Speaking
- Program Management
- Peoplesoft
- Powerpoint
- Microsoft Excel
- Human Resources
- Event Planning
- Data Analysis
- Student Development
- Management
- Training
- Budgets
- Strategic Planning
- Customer Service
- Administrative Assistants
- Access
- Student Affairs
- Statistics
- Microsoft Word
- Resume Writing
- Project Management
- Leadership Development
- Microsoft Office
- Teaching
- Time Management
- Social Media
- Higher Education
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