Yolanda Graf
- Role
- Director of Inside Sales & Customer Relations at Horizon Services, LLC.
- Location
- Newark, DE, US
- LinkedIn followers
- 500 followers
About Yolanda Graf
With over a decade of experience in corporate leadership focused on customer experience…
Experience
Director of Inside Sales & Customer Relations
Mar 2018 — Present
Lead a team of Managers for three different Corporate departments including Customer\\\\nRelations Team, Customer Concierge Team, and Inside Sales Team for Horizon Services and 27 other brands up and down the east coast which are now under the Horizon Holdings LLC portfolio. Reporting directly to the COO, and CEO. Achieve goals, determine best practices, and coach team Managers in reaching each, along with continuous improvement. Promoted, trained and directed Regional Managers and Supervisors to lead each department through results-driven KPI\'s in a high volume company for one of the largest HVAC, Plumbing, & Electrical companies on the East Coast. Created and implemented call center integration processes for continuous Mergers and Acquisitions to create smooth transitions for both the company and the customers.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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