Yolanda Caruso
Assistant Manager @PNC
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WORK HISTORY
Assistant Manager @PNC
Supports all aspects of branch, including individual and team, performanceBuilds a high performing team through the attraction, on-boarding, coaching and development of branch team membersLeads through influence and impacts a broad range of eco-system partners in an omni channel environmentDrives revenue and loyalty through proactive interactions with clientsManages, coaches and executes a proactive client experience within an omni channel environmentProvides solutions and advice to improve client financial well-being•Leads effective problem resolutionManages the branded sales process to proactively achieve sales targets and customer loyaltyGrows branch revenue through acquisition and share-of-wallet growth of consumer and business householdsDrives the employee experienceResponsible for acquiring and retaining talent through the coaching and development of employeesCoaches employees to achieve performance and activity expectationsAssists in the performance management process for all employeesManages operational, human capital, reputational and business risk through adherence to established policies and proceduresExercises sound decision making to identify and mitigate potential riskCustomer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutionsManaging Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC\'s Enterprise Risk Management FrameworkTo learn more about this and other opportunities on our teamIdentifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers
EDUCATION
College of Staten Island 2002
2003 Liberal Arts
Saint John's University
Liberal Arts
ABOUT YOLANDA CARUSO
Experienced Manager with a demonstrated history of working in the banking industry…
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