Yolanda Baptist-Green

About Yolanda Baptist-Green

Strategic and results-driven consultant with over 10 years of experience leading employee relations, workplace investigations, and HR policy development. Recognized for integrity, discretion, and building trust across all organizational levels.

Experience

1. Managing Principal Consultant

   Creative Moves Consulting

   Jan 2025 — Present

   Creative Moves Consulting partners with organizations to deliver optimized services through tailored strategies and clear, results-driven communication. We streamline policy development and enhance compliance with national labor regulations, ensuring operational efficiency and executive clarity.Service Overview:• Design an integrated strategy, efficient operating model, and agile team structure with clearly defined roles, policies, and procedures to maximize service delivery and operational excellence.• Conduct an in-depth assessment of current state pain points, risks, and gaps to inform the development of a new function. • Establish efficient intake protocols, case tracking systems, escalation workflows, and quality control audits. • Promote a culture of continuous improvement, effectiveness, and strategic priority setting in case and project management. • Address employee relations issues, performance management, and workplace conflict through a values-driven lens focused on belonging, inclusion, and diversity. • Collaborate closely with HR functions to ensure coordinated case oversight, integrated protocols, systems, and effectiveness metrics. • Develop and deliver targeted training programs to equip managers and employees with conflict resolution skills. • Implement strategic communications campaigns and change management strategies to promote the adoption of the new model across the organization.

Education

• University of Memphis

  Bachelor of Arts - BA, Public Relations/Communications/Journalism

  2009 — 2012