Yokeshwaran S
Operations Leader | Driving Scalable Customer Support & High-Performance Teams | 14+ Years
- Role
- Manager i, Customer Service at Amazon Web Services (AWS)
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Yokeshwaran S
Strategic operations leader with 14+ years of experience driving customer success, process automation, and workforce excellence across global teams. Proven track record delivering 379+ hours in annual automation in cost reductions, and operational improvements including 36% TWFL reduction, 12% CSAT improvement, and 9% attrition reduction. Expert in leveraging SharePoint workflows, data analytics, and strategic program management to optimize performance, enhance customer experience, and lead across-functional initiatives across multiple geographies.
Experience
Manager i, Customer Service
Mar 2023 — Present · Bengaluru, IN
Education
Sri Krishna Arts and Science College
BBM, Business Administration and Management, General
2008 — 2011
Skills
- Analysis
- Project Management
- Team Leadership
- Requirements Analysis
- Microsoft Excel
- Business Analysis
- Vendor Management
- Sql
- Team Management
- Management
- Microsoft Sql Server
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