Yojana K.

About Yojana K.

Well-versed in customer experience and operations, possessing strong relationship- building capabilities. With extensive technical expertise and experience recognized for delivering superior technical solutions. Committed to enhancing customer success by leveraging data-driven strategies. Additionally, possessing knowledge in Inside Sales and Marketing, including Database Building Techniques, Market Research, and Competitive Insights.

Experience

1. Customer Success Manager

   Moveinsync

   Feb 2024 — Present · IN

   Drove 17% YoY renewal rate increases for 3 key accounts by managing end-to-end renewals, including proposal drafting, contract negotiations, and finalization, ensuring 100% client retention.• Boosted monthly revenue by 67% through upselling strategies and business development initiatives, collaborating with Sales and Product teams to align solutions with client goals.• Closed 95%+ of high-value contracts by balancing stakeholder needs with profitability, fostering long-term partnerships and repeatable revenue streams.• Reduced operational inefficiencies by 40% by resolving account challenges proactively, improving client satisfaction scores by 30%+.• Delivered data-driven insights to executives, identifying growth opportunities that contributed to a 25% increase in cross-sell pipeline generation.• Built trusted advisor relationships with C-suite stakeholders, providing actionable recommendations to improve engagement and drive mutual wins.