Yohanna Garcia
Self Determination Support Specialist @GT Independence
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WORK HISTORY
Self Determination Support Specialist @GT Independence
US
Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties:Creates, completes, updates, and reviews employee and client records (PR, CS)Enters information into computer databases for effective record keeping (All)Administers new and existing DocuSign accounts (PR, CS)Prepares and sends documents via mail using approved communications (PR, CS)Ensures the proper naming and saving of documents in the document management system (PR, CS)Assists stakeholders in returning documents (PR, CS)Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)Ensures all compliance standards are met for audit purposes (All)Performs timesheet reviewing (PY)Performs time-tracking (PY)Performs proofing & posting (PY)Reviews overlap and overtime reports (PY, CS)Makes and receives phone calls to support external and internal stakeholders (All)Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document.(PY)Works with supervisor to identify strategies for reducing errors (All)Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s)(CS, PY)Completes administrative tasks such as filing, copying, data entry, etc.(All)Prepares and submits invoices to agencies (B)Applies payments (B)Collects on unpaid claims (B)Maintains confidentiality of records relating to clients (All)Collaborates with other staff members to optimize delivery of services (All)Identifies opportunities to improve GT processes (All)Upholds company values and mission (All)Other duties as assigned
EDUCATION
LaGuardia Community College College in Long Island City, New York
Bachelor's Degree
DeVry University
Business Administration and Management, General
ABOUT YOHANNA GARCIA
At GT Independence We prioritizes operational efficiency and seamless service delivery, roles I\'ve embraced with dedication over the past decade. My primary mission as Self Determination Support Specialist SDSS we involves meticulous supervision to help clients in determining their care of their choosing, a task that demands both precision and excellent communication skills. We have fostered a collaborative environment, ensuring our employees deliver the highest standard of care. My expertise in Microsoft Excel is instrumental in streamlining processes and maintaining rigorous records, which directly contributes to the efficiency of our operations. Fluent in Spanish and Italian, I bridge communication gaps across diverse groups, enhancing our customer service and reinforcing our commitment to superior care delivery. At the heart of my work lies a deep-seated value for accountability and a goal to empower our team for success.
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