Yogita Wagh

About Yogita Wagh

Microsoft 365 Administrator and Technical Support Lead with 5 years of hands-on experience in O365 administration, ServiceNow, and L2 support. Aiming to deliver reliable enterprise support while driving operational efficiency.

Experience

1. Microsoft System Administrator

   Team Computers

   Mar 2025 — Present · Airoli, IN

   Manage end-to-end user onboarding and offboarding in coordination with HR and business teams. • Create, modify, and deprovision Microsoft 365 user accounts. • Assign, manage, and revoke 0365 licenses based on role requirements. • Ensure secure access removal and data protection during offboarding. • Administer Exchange Online, SharePoint Online, Teams, and OneDrive. • Create and manage Distribution Lists, security groups, and shared mailboxes. • Configure and enforce Multi-Factor Authentication (MFA) for users. • Monitor performance, usage, and availability of 0365 services. • Perform regular audits and access reviews of the 0365 environment. • Develop and maintain PowerShell scripts for automation and bulk operations-License assignment and removal, Mailbox conversion and archival movement, Distribution list updates, Inactive user reporting, Bulk user management activities, User mailbox storage report. • Handle mailbox conversions, archival movement, and inactive user reporting. • Troubleshoot and support Outlook, OneDrive, Teams, Word, and Excel. • Customize 0365 applications to meet business requirements. • Provide advanced technical support and issue resolution. • Maintain documentation and follow Microsoft 365 best practices.

Education

• Mumbai University Mumbai

  Master's degree, Information Technology

• Mumbai University Mumbai

  Bachelor's degree, Information Technology