Yogi Jurgita Grakauskaite
Operations Manager @NADINE MERABI
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WORK HISTORY
Operations Manager @NADINE MERABI
EDUCATION
Alytus College
Hotel and tourism admisitration, Hotel/Motel Administration/Management
University Of Applied Sciences In Alytus
Computer science & IT
ABOUT YOGI JURGITA GRAKAUSKAITE
CX & Operational Excellence Leader | End-to-End Transformation | £500k+ Cost Savings | Global Supply Chain & Service OperationsI lead structured transformation across customer experience and operational environments.Over the past 13+ years, I have progressed from warehouse operative to leading cross-functional operations across UK, EU and US markets, delivering measurable improvements in efficiency, service performance and cost control.I specialise in turning unstructured, reactive environments into scalable, data-driven operations.Key impact delivered:• Led full warehouse relocation within five weeks (dual-site transition, zero SLA disruption)• Delivered £500k+ recurring annual savings through packaging optimisation and supplier strategy• Transformed customer service from spreadsheet-based tracking to structured Gorgias ecosystem with automation, AI enablement and SLA governance• Improved first response time from 1 day 15 hours to 52 seconds• Increased CSAT from 2.4 to 4.8 and Trustpilot from 3.2 to 4.0• Identified and resolved critical WMS/Shopify sync issue preventing significant revenue leakage• Introduced EPR compliance and environmental cost optimisation frameworksI bring clarity to complexity. I design structure where there is noise. I deliver sustainable solutions, not temporary fixes.Currently open to senior roles across Customer Experience, Operational Excellence, Business Transformation and Process Optimisation.
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