Yogesh S
IT Technical support | Service desk Specialist
- Role
- Technical Process Specialist at Infosys BPM
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Yogesh S
With a robust background in digital specialist and project management, my role at Amazon’s kindle team has been nothing short of transformative. From working with iconic publishers to ensuring seamless content delivery and IT trouble shooting for kindle create application, I\'ve been at the forefront of digital innovation for over four years.In my Technical support Analyst I Drove IT Troubleshooting & quality assurance (content strategy), enhancing digital workflows and customer engagement on the Kindle platform.Excelled in KPI analysis and budget management, providing insightful data for informed decision-making.My experience extends to IT Support & Book Risk Management where I handled Kindle Fraud & Abuse. Providing crucial 24/7 support and ensuring compliance, I was integral in maintaining the integrity of our digital content offerings.As a Quality Assurance & Data Analyst at KDP, I efficiently managed large datasets, met stringent deadlines, and ensured compliance with Amazon’s SOPs through precise visual reviews and data analysis. Known for adaptability, collaboration, and a keen eye for detail, I’m committed to delivering high-quality digital content and exceptional customer experiences. Interested in joining forces? Let’s connect and explore potential opportunities.
Experience
Technical Process Specialist
Apr 2025 — Present · Bengaluru, IN
Education
Chennai Institute of Technology
Bachelor of Engineering - BE
2015 — 2019
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