Yogesh Motiyani

About Yogesh Motiyani

Workforce Analytics | Employee Productivity | Process Improvements | Customer Success | Enterprise Product Deployment | Customer Experience | Business Analyst | Data Analyst12+ years of successful track record in developing and implementing customer retention programs and delight our customers by providing best customer service and support. Known for using unique ways to get repeat business from existing customers. Expertise in product deployment for enterprise customers and Building long-term client relationships addressing customer concerns and escalations.Collaborate with stakeholders to understand their business needs and translate them intofunctional requirements and serve as subject matter expert. Proactive approach to find bugs/issues in the product and collaborate with Cross functional teams to provide feedback on regular basis.Increased productivity and improved process to delight customers efficiently. Define requirements, product customizations with end to end product deployment lifecycle implementation. Analyzing Trends/work patterns and present it to CXO\'s and ensure that they are getting value from the product.Responsibilities & Specialties-Customer ExcellenceEnterprise Product Deployment Implementation & SupportBusiness ExcellenceProcess EnhancementsIncident / Problem / Change ManagementProduct DevelopmentLiaison & CoordinationPeople ManagementEnd to End Product ImplementationBusiness AnalysisClient ManagementTeam Management, Managing entire client lifecycleBusiness & Performance Analysis for all clientsProduct demosOperationsReporting & AnalyticsBusiness developmentOnline Certifications from Udemy are as follows:> Introduction to Networking> Analytics & the language of SAS> Master polite English Course> Excel Tips to save hours > Effective Time Management

Experience

1. Senior Customer Excellence Manager

   Avalara

   Jul 2023 — Present

Education

• Central Academy

  High School, Computer

  2006 — 2008

• St. Wilfreds College

  Bachelor’s Degree, Computer Science

  2008 — 2011

Skills

• Html
• Software Project Management
• Crm
• Microsoft Excel
• Operating Systems
• Networking
• Customer Relationship Management (Crm)
• Business Strategy
• Windows Server
• Technical Support
• Team Management
• Microsoft Sql Server
• Cisco Networking
• Network Administration
• IT Service Management
• Process Management
• Dhcp
• Management
• Reputation Management
• Analysis
• Microsoft Office
• Vendor Management
• Business Intelligence