Yogesh Kumar
Customer Success Guide, Salesforce | Ex Amazon
- Role
- Customer Success Guide, Proactive Engagement at Salesforce
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Yogesh Kumar
AI-driven Customer Success professional with 4+ years in driving customer success…
Experience
Customer Success Guide, Proactive Engagement
Apr 2023 — Present · Hyderabad, IN
Requirement Gathering & Tailored Solution Delivery : Acted as a Customer Success Consultant for 100+ enterprise clients worldwide, understanding their business needs and delivering tailored solutions to meet their goals.Stakeholder Relationship Building : Cultivated strong relationships with C-suite executives, key internal and external stakeholders, consistently surpassing engagement rate targets, adoption rates & stakeholder satisfaction scores.Training, Onboarding & Adoption : Conducted 1:1 and 1:many engagements, training, and onboarding sessions, resulting in enhanced platform adoption, client satisfaction, and reduced churn rates.Program Management & Execution : Managed and executed outreach programs aimed at enhancing customer success and adoption. Led initiatives such as the Salesforce Industries Upgrade Program, MFA, MuleSoft and Tableau adoption, AI Chatbot deployment, Agentforce and Enhanced Channels implementation for over Salesforce enterprise customers.Communication Strategy Development : Developed client communication strategies and content.Analysis & Synthesis : Created and maintained multiple reports and dashboards to track key metrics, monitor program progress, and draw actionable insights.Cross-Functional Collaboration : Collaborated with cross-functional teams and key stakeholders, including sales teams, program teams, account owners, and CSMs, to ensure the seamless delivery of programs.
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